By placing an order for Lexess natural cosmetic products, you agree to our shipping policy.
This policy explains how we process, handle, and deliver your purchases.
Purchases are shipped from our warehouse in Chennai by reputed courier agencies. Please allow following number of days from receipt of your order.For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between7-12 working days
For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days
Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However LEXESS-NATURAL COSMETICS takes no responsibility for goods signed by an alternative person
LEXESS is not responsible for damage after delivery. For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
For India Orders: We ship products throughout India and all orders of Rs 2000 and above qualify for free domestic shipping. However, the shipping charge varies from Rs.70 to Rs 200 (charges given for 1 kg)if your total order value is less Rs 2000
For Chennai orders: we ship products within Chennai at a flat rate. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
For International Orders: We also ship internationally across all countries. Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
At Lexess, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivery LEXESS is not responsible for any damage caused after delivery.
In case of any problem or quality issue with the product please call or email us within 24 hours of delivery. You can reach us on +91 - 9789806091 and our Customer Care will be happy to assist yours.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
Returns and exchanges requests will be subject to checking and vetting by Tvam Naturally Yours
Exchange of product due to allergic/skin reactions is not applicable.
Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
No Refund shall be made once goods are sold
Shipping charges incurred on Free Trials are non refundable
No cash refunds are permitted.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 2 days from the date of Product Delivery if it fulfils any of the following conditions:
In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
If you wish to cancel your order, you can do so by sending us an email .You can also call our Customer Care on +91 - 9789806091 (Timings:10:30 am - 6.00 pm IST), within 24 hours of placing the order.
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled.
